Refund policy

RETURN & EXCHANGE POLICY

At Jewelbox Collection, we take pride in the quality and craftsmanship of our garments. If you are not completely satisfied with your purchase, we are happy to assist you with an exchange or return under the conditions outlined below.

1. CONDITIONS FOR RETURNS & EXCHANGES

To be eligible for a return or exchange, all items must meet the following criteria:

Original Condition: The item must be unused, unworn, unwashed, unaltered, and free of any damage, stains, makeup marks, or odors.
Original Tags Intact: The original Jewelbox Collection tag must remain attached to the item in its original state. Items with missing, cut, or reattached tags will not be accepted.
Proof of Purchase: A valid original bill, receipt, or invoice is strictly required to process any return or exchange.

2. EXCHANGE TIMELINE

In-Store Purchases: Returns or exchanges must be initiated within 7 days of purchase with the original receipt.
Online Orders: Returns or exchanges must be requested within 7 days of receiving your package.

3. NON-RETURNABLE ITEMS

For health, hygiene, and operational reasons, the following items cannot be returned or exchanged:

Items marked as Final Sale or purchased during promotional clearance sales.
Customized or tailored garments made to specific measurements.
Items without their original price tags or original purchase bill.
Items showing any signs of wear, damage, or alteration.

4. RETURN & EXCHANGE PROCESS

For Online Orders:

Contact our customer care team via WhatsApp or email with your Order Number, a photo of the Original Bill, and pictures showing the intact tag and item condition.
Once approved, securely package the item and send it back to our address (return delivery fee applies unless the item was sent damaged/incorrect by us).