Privacy policy

PRIVACY POLICY

At Jewelbox Collection, we value your trust and are dedicated to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, interact with us online, or purchase from our collection.

1. INFORMATION WE COLLECT

We may collect the following categories of personal information:

Personal Identification: Full name, phone number, email address, and shipping/billing address.
Order & Purchase Details: Details regarding the items you purchase (such as kaftans, silk batiks, linen, or custom apparel), payment confirmations, and delivery preferences.
Communication Data: Messages, feedback, custom design requests, or inquiries sent to us via email, phone, WhatsApp, or social media.
Technical & Device Data: IP address, browser type, device type, and site navigation details collected automatically when you browse our website.

We collect this information directly from you when you place an order, request customized designs, subscribe to our updates, or contact our team.

2. HOW WE USE YOUR INFORMATION

We use your information solely to provide you with a seamless shopping experience:

Order Fulfillment: To process transactions, customize garments where requested, and deliver your purchases to your designated address.
Customer Support: To respond to your questions, process returns or exchanges, and assist with sizing or order status.
Promotional Updates: To send you updates on new arrivals, collections, or special offers (only if you have opted in).
Service Improvement: To analyze website functionality, improve customer service, and enhance our overall product offerings.
Legal Compliance: To comply with applicable accounting, legal, or regulatory obligations.

Note: We will never sell, rent, or trade your personal information to third parties.

3. DATA SECURITY

Your personal data is stored securely and is accessible only by authorized personnel strictly on a need-to-know basis.
We implement appropriate technical, administrative, and physical safeguards to prevent unauthorized access, disclosure, alteration, or loss of your personal details.
While we enforce industry-standard security measures, no digital transmission or online storage method is 100% secure.

4. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance your browsing experience.

Functionality: Cookies allow us to remember your cart preferences and facilitate a smooth checkout process.
Analytics: Cookies help us understand website traffic patterns and improve usability.

You can choose to disable cookies through your web browser settings; however, certain features of the store may not function as intended.

5. THIRD-PARTY SERVICES

To fulfill orders and run our store efficiently, we work with trusted third-party service providers, including:

Secure payment processing gateways.
Courier and delivery partners for shipping your orders.
Website hosting and technical analytics tools.

These third-party service providers have their own independent privacy policies governing how they handle your data, and we recommend reviewing them when completing your transactions.

6. YOUR RIGHTS

You hold the following rights regarding your personal data:

Access & Correction: Request a copy of the personal information we hold about you or request corrections to inaccurate data.
Deletion: Request the deletion of your personal records (subject to legal or operational retention requirements).
Opt-Out: Unsubscribe or withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the information provided below.

7. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill order requirements, resolve disputes, and comply with tax and legal requirements. Once your information is no longer needed, it is securely deleted or anonymized.

8. CHILDREN’S PRIVACY

Our website and apparel offerings are intended for adult shoppers. We do not knowingly collect personal information from children under the age of 18. If we become aware that a minor’s information has been collected, it will be promptly removed from our databases.

9. UPDATES TO THIS PRIVACY POLICY

Jewelbox Collection reserves the right to update or modify this Privacy Policy as our services evolve. Any revisions will be updated directly on this page alongside a revised "Effective Date." We encourage periodic review of this policy to stay informed about how we protect your information.